Return & Delivery Policy

📦 Delivery Policy

All orders are carefully prepared and shipped from Quebec within 2 to 5 business days following order confirmation.
Once shipped, you will receive a confirmation email with a tracking link to track your package in real time.

Estimated delivery times:

-Canada: 3 to 7 business days
- France / Europe: 7 to 14 working days
- United States: 5 to 10 business days

Delivery times may vary depending on your location, peak periods, or external factors (customs, weather conditions, etc.)

Delivery costs:

Shipping costs are automatically calculated in your shopping cart, based on your delivery address and the weight of your order.

International shipments:

Customs fees or import taxes may apply depending on the destination country. These fees are the customer's responsibility and are not included in the price displayed on the store.

🔁 Return Policy

We accept returns for non-personalized jewelry within 14 days of receiving the order.

Items must be returned in their original condition, unworn, undamaged, and in their original packaging.

Return costs are the responsibility of the customer, except in the event of an error on our part.

Once the return has been received and validated by us, we offer either a refund or a credit note valid for future orders.

Personalized jewelry:

Due to their unique nature, personalized jewelry (with charms, engravings or custom creations) is neither refundable nor exchangeable, except in the event of a manufacturing defect.

How to make a return:

1. Contact us at piaomabijoux@gmail.com with your order number and the reason for the return.
2. We will provide you with the return address once the return has been validated.
3. Return shipping costs are the responsibility of the customer, unless the item is defective.
4. Once the return is received and validated, a refund will be made using the original payment method, within 5 to 10 working days.